Our commitments
As young entrepreneurs, we are aware of the footprint a company leaves on society. Yet our commitments haven't really served as a competitive advantage, because we were afraid of greenwashing. But the fact is that things are changing — and so are we.
"Doing things right"
Our primary goal is to create a product that is simple to use, as universal as possible, and at a price accessible to everyone.
This product vision coexists with today's social and environmental challenges and with the idea of doing things right. That's why we commit to:
- Guarantee our products for 10 years
- Offer a design that avoids planned obsolescence (unlike our case-based competitors)
- Offer an ultra-reliable after-sales service so you never have to throw away your Shapeheart
- Improve our packaging to make it 100% recyclable
- Continuously reassemble our stock or donate it so we never throw away inventory
- Minimize our travel and air freight imports as much as possible
- Magnets are forever: offer recycling for our magnets here
- Being honest with our customers, our suppliers, and our retail partners (no wild promises, no excessive promotions, no "dark patterns" on our website)
Antoine and Michael
Customer satisfaction: our priority
Our first priority is your satisfaction, which is why we offer a standard 2-year warranty on all our products with every purchase.
To improve your experience, we have decided to extend this warranty to 10 years when you register your product by completing a short questionnaire. This warranty extension covers all lost or broken parts, with the exception of magnetic sleeves.
Smartphones can do everything...
It was starting from this observation that we built our product development around it. This allows us to avoid the proliferation of electronic gadgets that were trendy in 2014 when we launched Shapeheart.
Yes, in some cases it may be more practical to have a GPS rather than use your smartphone, but in the vast majority of cases that's not true. So let's take it upon ourselves not to produce more useless, quickly obsolete objects.
For our products, we chose from the very beginning to use a magnetic sleeve rather than a case, in order to limit the number of product references produced.
By opting for this solution, we avoid creating dozens and dozens of cases that would only fit a phone with a limited lifespan.
Every year, our competitors throw away unsold stock.
With the sleeve, there's no need to buy anything new when you change phones — and no stock thrown away.
The phone: the best way to avoid multiplying electronic gadgets
Furthermore, we thought about local stores that resell our products, to spare them from tripling their stock volume. Because yes, working with local stores is in our DNA.
The cherry on top: our sleeve absorbs vibrations that could damage your phones.
Our Spare Parts
Our products are built to last, but part of a product can always get damaged or lost... To avoid having to replace everything or to handle after-sales cases as fairly as possible, every part of every product is available separately.
This helps limit the number of products thrown away and the number of parts produced. You can find all our accessories individually below:
Smaller, plastic-free: our 100% eco-friendly packaging
That wasn't the case at the beginning with our first packaging. Over time, we pushed the logic further until we removed 100% of the plastic from our boxes, creating a single packaging format for all our products and reducing its size as much as possible to cut transport needs and costs.
As a result, our packaging isn't worthy of a luxury brand, but it is more respectful of the environment.
Why an obsession with value for money?
We're always working on continuous improvement of our products, which translates into regular innovation and a constant search for ever higher-performing materials. We notably chose to use magnets, which are permanent, so you won't need to replace your product every 2 or 3 years — and this helps greatly reduce waste.
On the price side, our goal has always been the same: make our products accessible to as many people as possible. That's why they're affordable and remain, according to you, the best value for money on the market. Because yes, being responsible is one thing, but if you offer products at prices few people can afford, it remains of little use.
Want to learn more about Shapeheart and its commitments? Discover our various CSR commitments!
