FAQ
Yes. The magnets support 6 kg of force on running products and 8 kg on two-wheel products.
They have been tested on a track at over 220 km/h and in a wind tunnel (find out more about wind resistance here).
No matter your speed on a motorbike, while running or cycling, no matter the road conditions... Your phone will not move. However: this is a removable system — in the event of a direct impact on the sleeve or a fall, there is a risk the sleeve could detach! If you are a professional stuntperson, please note this is not designed for that ;)
SLEEVE EXCHANGE
Sleeve: a sizing issue?
You have just purchased a Shapeheart phone mount, but when you try to use it for the first time... Problem: the sleeve size doesn't fit your smartphone? Too small, too big? No worries — at Shapeheart, we'll easily swap your magnetic sleeve.
Compatibility
Is it compatible with my phone?
Our sleeves are compatible with 99% of phones on the market, including protective cases.
A size guide is available on each of our product pages and below. It will calculate the ideal sleeve for you based on your smartphone's dimensions (height x width), case included.
Our PLATE
How do you use the adhesive metal plate?
The surface
The surface must be smooth and perfectly clean.
Adhesion
If the adhesion is insufficient, you can supplement it with epoxy glue.
Remove the magnet
Never pull the phone along the magnet's axis as this may detach the plate. Always pull to the side with a lever motion.
Hold the plate
Always hold the metal plate with your finger when removing the phone.
REFLECTIONS
Are there any reflections?
With our magnetic sleeves, you can use your phone and follow your GPS day and night. However, in bright sunlight, the sleeve may reflect slightly (just as you would lose visibility using your phone under the summer sun).
That is why we decided to launch the adhesive metal plate. It means you no longer need to put your smartphone in the sleeve, and you can use our mounts simply by sticking it to the back of your case.
OUR SLEEVES
What is the difference between your sleeves?
The classic magnetic sleeve
Touch-compatible and rain-resistant (weatherproof).
The camera sleeve
As its name suggests, it has a window at the back compatible with all smartphone cameras, and is also weatherproof.
The waterproof sleeve
Fully waterproof and can be submerged in liquid.
What if I change my phone?
You can simply buy the sleeve again separately if needed.
This saves you from having to replace everything each time.
Adaptability
Is it suited to my body shape / my vehicle?
For two-wheel products, our handlebar mount (using a silicone strap or a pair of elastic bands) is compatible with all products that offer a section around which the strap or elastic bands can be wrapped (round or square, stem or handlebar) with a diameter ranging from 20mm to 60mm.
YOUR MOST FREQUENTLY ASKED QUESTIONS
Are your products waterproof?
Our products protect your phone from the rain (weatherproof, not waterproof). You can therefore use them in the rain for several hours without any worries. However, they are not designed to be submerged in water — except for our waterproof sleeve — so no swimming pools or underwater cycling.
SEE THE WATERPROOF SLEEVE
Is there a warranty on your products?
Of course, for the sleeve, the textile and silicone parts, the basic warranty is 2 years. This period is extended to 10 years by registering your product. We explain everything here:
Click here!
Is there a risk of damage from vibrations?
NO!
And that is actually what sets us apart from our competitors. Thanks to the sleeve, motor and road vibrations are absorbed and do not damage the phone's camera stabilizer.
We detail everything in the article below.
Want to learn more? This way!
Are you really the only ones doing this?
This is indeed one of the questions we are asked most often, and the answer is YES, yes and yes again. We invented the concept of the detachable magnetic sleeve, and every product we release is the result of intense, lengthy reflection on usage, as well as extensive work on design and industrial engineering.
Why? Because the manufacturing process is quite complex, and other brands favour systems unique to each phone that push you to repurchase their product more frequently. That is not our philosophy.
Want to find out more? Click here!
